Job Description:

At Splan, the Technical Support Manager with strong communication skills and a tech passion will manage and motivate the team, resolve client issues, troubleshoot technical problems, and handle application deployment.

Responsibilities:

• Hands-on experience with log and job monitoring tools
• Efficiently prioritize and manage multiple open issues simultaneously
• Proficient in L1 and L2 support processes
• Familiarity with Apache and Tomcat deployment is a bonus
• Skilled in troubleshooting and resolving application and system issues
• Resourceful in researching and identifying software and hardware solutions
• Utilize internal and external resources for accurate tech solutions
• Effective communication of step-by-step solutions to clients
• Ensure meticulous issue logging and proper escalation when needed
• Provide prompt and accurate feedback to customers
• Timely preparation of reports on ticket progress
• Timely preparation of reports on ticket progress
• Ability to motivate staff and foster an environment for open communication.

Location:

• India

Desired Profile:

• Any Engineering Graduate (Any Stream)
• Master of time management and problem-solving wizardry
• Customer focus is a must; they're the North Star
• Tech-savvy with a deep understanding of computer systems and mobile devices
• Team player extraordinaire with top-notch communication and motivational skills

Education:

• Bachelor's (Preferred)

Experience:

• Product Support: 8-9 years (Required)
• Deployment: 4 years (Preferred)
• Customer Support: 5 years (Required)

Shift:

• Night

Work Type:

• On-site